Terms and Conditions
Momentm Health Limited Patient Terms and Conditions
Version 2.0 | 29th May 2026
Important: Please read these Terms and Conditions carefully before booking any appointment with Momentm Health. By completing a booking you are confirming that you have read, understood and agreed to these Terms. If you do not agree to these Terms, please do not proceed with a booking. These Terms constitute a legally binding agreement between you and Momentm Health Limited.
1. About Momentm Health
Momentm Health Limited (“Momentm Health”, “we”, “us”, or “our”) is a private diagnostic healthcare company registered in England and Wales.
Company Name: Momentm Health Limited
Registered Address: 12 Northfields Prospect, Putney Bridge Road, London, England, SW18 1PE
Company Number: 15266289
Contact Email: info@momentmhealth.co.uk
Contact Telephone: 01223 344366
We provide a range of private diagnostic services including:
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Magnetic Resonance Imaging (MRI);
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Ultrasound, including musculoskeletal, abdominal, vascular and obstetric;
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Ultrasound-Guided Joint Injections;
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Echocardiography, cardiac ultrasound;
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Dual-Energy X-ray Absorptiometry (DXA) bone density scanning; and
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Blood Tests and Phlebotomy Services.
YOUR ATTENTION IS SPECIFICALLY DRAWN TO THIS IMPORTANT SECTION:
Our services are diagnostic in nature. We do not provide clinical treatment, prescriptions, or specialist management. Diagnostic results must always be followed up with your GP, specialist, or other appropriate healthcare professional.
2. Definitions
In these Terms, the following words have the meanings set out below:
“Appointment”: A scheduled session at Momentm Health for the performance of one or more of our diagnostic services.
“Booking”: A confirmed reservation for an Appointment, including payment of the Deposit.
“Business Hours”: 9:00am to 5:00pm on any day which is not a Saturday, Sunday, or public holiday in England. These are Momentm Health’s administrative support hours; clinical appointment hours may differ.
“Clinician-Referred Patient”: A patient who has been referred for a diagnostic service by a registered GP, specialist, allied health professional, or other recognised healthcare professional.
“Deposit”: The sum payable at the time of booking to secure your Appointment, the amount of which will be confirmed to you during the booking process.
“GP”: A registered General Practitioner or, for overseas patients, an equivalent responsible medical practitioner.
“Nominated Clinician”: The GP, GP practice, or other registered healthcare professional nominated by you to receive your results and provide clinical oversight of your care.
“Patient” or “You”: The individual attending an Appointment for diagnostic services.
“Referrer”: For clinician-referred patients, the registered healthcare professional who initiated the referral.
“Report”: The formal diagnostic report produced by Momentm Health’s reporting clinicians following your Appointment.
“Self-Referral Patient”: A patient who books a diagnostic service directly without a referral from a clinician.
“Services”: The diagnostic imaging and related services provided by Momentm Health as described in Clause 1.
“Terms”: These Patient Terms and Conditions, as may be updated from time to time in accordance with Clause 17.
3. Acceptance of These Terms
By completing a Booking with Momentm Health, you confirm that you have read, understood, and agree to be bound by these Terms in full.
Where you are booking on behalf of another person, for example a parent booking on behalf of a child, you accept these Terms on behalf of that person and confirm that you have the authority to do so.
We recommend that you save or print a copy of these Terms for your reference.
These Terms were last updated on 29th May 2026. The current version is always available on our website at www.momentmhealth.co.uk.
4. Safety Questionnaire and Pre-Assessment
All patients are required to complete a safety questionnaire at the time of booking. It is essential that you answer all questions fully and accurately. Depending on the information you provide, we may need to:
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Request additional information from you or your GP before confirming your Appointment;
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Modify the type or scope of scan performed;
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Delay your Appointment pending further clinical assessment; or
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Decline to proceed with the Appointment on patient safety grounds.
In the case of echocardiography, you will also be required to complete a pre-assessment health questionnaire at the time of booking, covering your GP details, relevant medical and family cardiac history, current symptoms, and medications.
If you attend your Appointment and it becomes apparent that you provided materially inaccurate or incomplete information on your safety questionnaire, Momentm Health reserves the right to delay or cancel the Appointment. In those circumstances, we may retain all or part of the Deposit to reflect the reasonable costs and losses we incur as a result, including clinical and administrative time and unused appointment capacity.
5. Eligibility and Age Requirements
The minimum ages for each of our services are set out in the table below. These apply unless a more specific age requirement is stated elsewhere in these Terms.
| Service | Self-Referral Minimum Age | Clinician-Referred Minimum Age |
|---|---|---|
| MRI | 11 years; under 11 considered on a case-by-case basis subject to Consultant Radiologist review | 4 years |
| Ultrasound, all types | 8 years; under 8 considered on a case-by-case basis subject to Consultant Radiologist review | 4 years |
| DXA, Bone Density | 18 years | 4 years |
| Blood Tests | 16 years | 16 years |
| Echocardiography, Echo | 18 years | 18 years |
| Ultrasound-Guided Joint Injections | 18 years | 18 years |
For all patients under the age of 18, a parent or legal guardian must be present at the Appointment and must provide consent before any service is performed.
Where a patient aged 16 or 17 has capacity to consent to diagnostic services and wishes to attend without a parent or guardian, we may proceed at our discretion, provided we are satisfied that the patient understands the nature of the service. Our decision will be guided by clinical judgment and the best interests of the patient.
For patients aged under 11 seeking MRI on a self-referral basis, an individual assessment will be conducted by a Consultant Radiologist before the Booking is confirmed. We reserve the right to decline such requests where we consider it clinically inappropriate.
We may request evidence of parental responsibility or legal guardianship before proceeding with an Appointment for a patient under the age of 18.
6. GP and Nominated Clinician Requirement
For all Bookings, regardless of whether you are self-referring or clinician-referred, you must provide the name and contact details of a registered GP or other responsible healthcare professional, known as a “Nominated Clinician”, before your Appointment can be confirmed. This requirement exists because:
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Diagnostic results, including any unexpected or significant findings, must be communicated to a qualified clinician who can interpret them in the context of your overall health and provide appropriate clinical follow-up.
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In the event of critical or urgent findings, it is essential that we are able to contact a clinician quickly.
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Continuity of care following your diagnostic assessment is the responsibility of your GP or Referrer.
We are unable to perform any diagnostic service if you are unable or unwilling to provide the details of a Nominated Clinician. Momentm Health is a diagnostic service: our clinical staff are not in a position to provide ongoing clinical management, prescribe treatment, or act as your GP.
For overseas patients who are not registered with a UK GP, an equivalent responsible medical practitioner in your home country will be accepted, provided that contact details are supplied.
7. Professional Athletes and Sports Club Members
If you are a professional athlete or a member of a professional sports club at the time of your Booking, you must declare this at the point of booking and in your safety questionnaire.
This declaration is required to ensure that the appropriate clinician with the relevant indemnity and expertise manages your care. Failure to disclose professional athlete or sports club status may affect the validity of your Report for the purposes for which it is required and may limit our ability to provide appropriate clinical governance.
Momentm Health reserves the right to request additional clinical assessment prior to confirming a Booking for a professional athlete, and to involve a clinician with appropriate sports medicine or specialist expertise.
8. Comparison Scans and Previous Imaging
If you require a comparative report, that is, a report that compares your current scan against a previous scan, you must provide your previous imaging report and images, or details of where these can be obtained, before or at the time of your Appointment.
Failure to provide previous imaging may result in a delay in the completion of your Report or the inability to produce a comparative report.
Section A — Self-Referral Patients
The following additional terms apply to patients who are booking a diagnostic service directly, without a referral from a clinician, known as Self-Referral Patients. Please read this Section in addition to the general terms above.
A1. Eligibility for Self-Referral
Self-referral services are available to patients who meet the age requirements set out in Clause 5 and who can provide the details of a Nominated Clinician as required by Clause 6.
Self-referral is not available for all services. The following are not available on a self-referral basis:
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Contrast-enhanced scans, which require a formal clinician referral — see Clause B2;
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Scans or services that fall outside our routine scope, as determined by our clinical team on review of your self-referral form.
A2. The Self-Referral Form
You will be required to complete a self-referral form before your Booking can be confirmed. This form asks you to clearly state the reason for your request, whether for a medical concern or for reassurance, and to provide as much relevant information as possible.
Your self-referral form will be reviewed and assessed by our clinical team, who will determine whether it is clinically appropriate to proceed. We reserve the right to decline your self-referral without providing detailed reasons. If we decline your self-referral for clinical reasons and you have already paid a Deposit, we will refund the Deposit in full unless the refusal is due to materially inaccurate or incomplete information provided by you.
A3. Patient Responsibility for Self-Referral
As a self-referring patient, you accept that:
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You are solely responsible for choosing the area or areas of your body you wish to have scanned, and that you are not relying on clinical input from Momentm Health in making that choice.
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Neither the NHS nor private medical insurers routinely fund self-referred diagnostic scans. All self-referrals are accepted on a self-pay basis only.
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You acknowledge that diagnostic imaging may identify unexpected abnormalities unrelated to your original reason for requesting the scan.
A4. Accompanying Persons
You are welcome to bring a friend or relative to your Appointment. They may accompany you during the scan, subject to safety checks. Please note that accompanying persons must be aged 16 or over.
A5. Results and Clinical Follow-Up for Self-Referral
Your Report will contain medical terminology that may be unfamiliar or potentially distressing. Our reporting clinicians and administrative staff are not able to discuss the findings of your scan directly with you following the Appointment, with the following exceptions:
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Specialist Ultra-sonographers may, at their discretion, discuss findings directly with patients at the end of an ultrasound appointment.
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Echocardiographers will discuss echo findings with patients at the end of the appointment as standard.
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Consultant Radiologists will discuss Ultrasound or Procedure findings at the end of the appointment as standard.
All further enquiries and recommendations arising from your Report must be explored with your GP or another healthcare professional of your choice. You may choose to follow up through either the NHS or a private specialist, as you prefer.
A copy of your Report will be sent to your Nominated Clinician unless you have specifically requested otherwise, or unless clinical circumstances require us to do so regardless of your preference, as set out in Clause 10.3.
Section B — Clinician-Referred Patients
The following additional terms apply to patients who have been referred for a diagnostic service by a registered GP, specialist, or allied health professional, known as Clinician-Referred Patients. Please read this Section in addition to the general terms above.
B1. Referral Requirements
To book as a clinician-referred patient, you will be required to provide a copy of your referral form or a letter of referral from your healthcare professional. The referral will be assessed and protocolled by our clinical team, who will advise if we are unable to proceed with the requested examination.
B2. Contrast-Enhanced Scans
Contrast-enhanced scans, such as contrast-enhanced MRI, are available to clinician-referred patients only. If contrast is clinically indicated, your referral form must be obtained from your GP or specialist and must specifically request contrast administration.
Self-referred patients cannot be booked for contrast-enhanced scans.
B3. Results and Communication with Your Referrer
Your Report will be sent to your Referrer within the timescale stated on your selected package. Your Referrer is responsible for discussing the results with you and determining the appropriate next steps for your care.
You will also receive access to your Report and images via the patient portal and secure email link.
Momentm Health’s reporting clinicians are not able to provide clinical advice or discuss findings directly with patients, except where an Ultrasonographer, Consultant Radiologist or Echocardiographer provides a verbal summary immediately following the scan as described in Clause A5.
B4. Accompanying Persons
You may bring a companion to your Appointment, subject to safety checks. Accompanying persons must be aged 16 or over.
For patients under 18, the accompanying person must be a parent or legal guardian, or a person with express written authority from a parent or legal guardian.
9. Booking, Payment, and Deposit
9.1 Deposit
A Deposit may be required at the time of booking. Where a Deposit is required, the amount of the Deposit, the total fee for the Services, any amount payable by you after application of the Deposit, any other applicable charges, and the timing of payment will be confirmed to you during the booking process before you complete your Booking. Your Appointment is not confirmed until any required Deposit has been received.
9.2 How the Deposit is Applied
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Self-funding patients: your Deposit contributes towards the total fee for your Appointment.
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Patients with private medical insurance (PMI): your Deposit will be refunded in full upon attendance at your Appointment, as the full cost will be covered by your insurer.
9.3 Cancellation by You
If you need to cancel your Appointment:
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Cancellations made 48 hours or more before your scheduled Appointment time: your Deposit will be refunded in full.
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Cancellations made less than 48 hours before your scheduled Appointment time: we may retain all or part of the Deposit to reflect the reasonable costs and losses we incur as a result, including clinical and administrative time and unused appointment capacity that cannot reasonably be reallocated.
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Where an Appointment is booked within 48 hours of the scheduled time: if you subsequently cancel, we may retain all or part of the Deposit to reflect the reasonable costs and losses we incur as a result, including clinical and administrative time and unused appointment capacity that cannot reasonably be reallocated.
All cancellation requests must be submitted by email to info@momentmhealth.co.uk or by telephone on 01223 344366 during Business Hours, provided you speak directly with a member of staff. Cancellations left by voicemail will not be accepted as effective notice.
9.4 Rescheduling
You may reschedule your Appointment without penalty and without loss of the Deposit, provided you give us at least 48 hours’ notice before the scheduled Appointment time. For rescheduling requests made less than 48 hours before the Appointment, we may treat the request as a cancellation under Clause 9.3.
Please contact us by email or via the patient portal to reschedule.
9.5 Cancellation by Momentm Health
In the event that Momentm Health is required to cancel your Appointment, we will:
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Provide you with as much notice as is reasonably practicable using the contact details you provided as part of the Booking process;
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Refund your Deposit in full within 5 working days to the original payment method used; and
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Offer you a priority rescheduled Appointment at a date and time convenient to you, at no additional cost.
Where Momentm Health cancels within 24 hours of your scheduled Appointment time, we will contact you directly and make every effort to minimise inconvenience, including offering a priority reschedule at the earliest available slot.
Force Majeure: Where cancellation by Momentm Health is caused by circumstances beyond our reasonable control, including but not limited to equipment failure, technical fault, staff illness, adverse weather conditions, or any other event outside our control, you will receive a full refund of your Deposit and priority rescheduling.
We are not responsible for additional compensation, including travel costs, accommodation costs, or loss of earnings, except where we are legally responsible for those losses.
Where we cancel your Appointment for reasons outside our reasonable control, our responsibility to you is limited to a full refund of the Deposit and priority rescheduling. We are not responsible for additional costs you choose to incur in connection with your Appointment, such as non-refundable travel or accommodation, except where we are legally responsible for those costs. We strongly recommend that you do not book non-refundable travel or accommodation in connection with your Appointment.
9.6 Insurance Patients — Important
If you intend to claim the cost of your Appointment through private medical insurance, it is your responsibility to confirm your insurer’s prior authorisation and coverage before attending. Momentm Health is not responsible for any shortfall between our fees and your insurer’s reimbursement. If your insurer declines to reimburse part or all of the cost, you will be responsible for any outstanding balance.
10. Your Results and Reports
10.1 Delivery of Reports
Following your Appointment, your Report will be made available to you:
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Via the Momentm Health patient portal;
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By secure email link sent to the email address provided at booking; and
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Sent directly to your Nominated Clinician or Referrer.
Report turnaround times vary depending on the service and package selected. Indicative timescales will be confirmed at the time of booking.
10.2 Medical Terminology
Your Report is a clinical document and will contain medical terminology. We understand this may sometimes be confusing or concerning. As outlined in the relevant section above, Section A5 or B3, our clinical and administrative staff are generally not able to discuss Report findings directly with patients outside of the exceptions described.
We encourage you to speak to your GP, Referrer, or another healthcare professional to help you understand your results and determine what action, if any, is required.
10.3 Sharing Results with Your Nominated Clinician
Unless you have specifically requested otherwise, a copy of your Report will be shared with your Nominated Clinician. In the following circumstances, we may share your Report with your Nominated Clinician or other healthcare professionals regardless of your preference:
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Where a significant, urgent, or critical finding has been identified;
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Where we consider it necessary to protect your life or the life of another person; or
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Where we are required to do so by law.
11. Incidental, Urgent, and Critical Findings
You should be aware that diagnostic scanning may identify unexpected findings unrelated to the primary reason for your scan. Where such findings are identified, we follow the procedures described below, consistent with our clinical policies and the Royal College of Radiologists standards.
11.1 Incidental Findings
Incidental findings are unexpected abnormalities that are unrelated to the primary indication for your scan, for example, a benign renal cyst identified incidentally during an abdominal scan. These will be documented in your Report. Your GP or Nominated Clinician will receive your Report within 72 hours and will advise on whether any further action or investigation is required.
11.2 Pathological Findings
Where your scan identifies a known disease or condition requiring further investigation or intervention, for example, cartilage damage, ligament tear, or evidence of disease, your Report will document the finding with appropriate recommendations. Your GP or Referrer will be notified within 72 business hours of report finalisation and is responsible for discussing findings with you and coordinating further care.
11.3 Urgent Findings
Where a significant finding requiring prompt medical attention is identified, for example, a new potential diagnosis of cancer or a significant structural abnormality, we will contact your Nominated Clinician or GP within 24 hours using secure electronic communication or by telephone. We will also notify you and advise you to seek follow-up promptly. Your GP or Referrer is responsible for determining the next steps.
You may choose to pursue follow-up through the NHS or through a private specialist — this is entirely your decision.
11.4 Critical Findings
Where a potentially life-threatening finding is identified, for example, acute aortic dissection, significant intracranial haemorrhage, or pulmonary embolism, we will:
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Contact your Nominated Clinician or GP verbally within one (1) hour of identification;
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Document the communication in your Report; and
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Arrange onward referral to Cambridge University Hospitals NHS Foundation Trust or, in the most urgent cases, contact emergency services directly.
Out of hours, our clinical team will contact the Managing Director, who will coordinate the appropriate response. All critical findings will be communicated as quickly as practically possible, regardless of the time.
11.5 Echocardiography: Tiered Escalation
Our echocardiography service operates a formal tiered escalation pathway for significant findings, consistent with British Society of Echocardiography (BSE) standards:
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Tier 1, potentially life-threatening: Emergency services, 999, will be called without delay and/or you will be referred directly to the Cambridge University Hospitals NHS Foundation Trust Emergency Department. Our cardiac physiologist will not leave you unattended.
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Tier 2, significant but not immediately life-threatening: Our Consultant Cardiologist will be contacted on the same day and an urgent outpatient referral will be arranged, typically within two weeks.
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Tier 3, routine abnormal: Findings will be included in your same-day Report with follow-up recommendations for your GP or Referrer.
For self-referral echo patients where no GP is registered, our team will discuss GP registration with you and, where significant findings are present, strongly advise registration before or immediately after your Appointment.
11.6 DXA: Incidental Findings
DXA scanning may occasionally identify incidental findings. Our qualified DXA Reporting Radiographers are trained to communicate such findings in accordance with Royal College of Radiologists reporting standards. Where an incidental finding requires action, your GP or Nominated Clinician will be notified accordingly.
11.7 Your Responsibility Following Findings
You must follow all recommendations made by your GP, Referrer, or Momentm Health’s clinical team in relation to your results, including any recommendations for urgent follow-up. If you choose not to follow a recommendation, you do so at your own risk. Momentm Health accepts no responsibility for outcomes arising from failure to follow these recommendations.
You must ensure that the contact details you have provided for your Nominated Clinician are accurate and up to date. If your GP or Referrer cannot be contacted because you have provided incorrect details, Momentm Health will not be held responsible for any resulting delays in clinical follow-up.
12. Scope of Our Services
Momentm Health provides diagnostic services on the areas and modalities that are part of our routine clinical scope. We will advise you at or before the time of booking if we are unable to perform the examination you have requested.
We are a diagnostic service. We do not provide:
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Specialist clinical advice outside the scope of the diagnostic modality requested.
The Report we produce represents the professional clinical opinion of our reporting clinicians based on the images obtained. It is intended to inform, not replace, clinical assessment and management by your GP or specialist.
We are not liable for conditions, pathology, or abnormalities that fall outside the body region or clinical scope of the examination you have booked.
13. Your Responsibility to Provide Accurate Information
You must provide accurate, complete, and up-to-date information at all stages of the booking and appointment process, including on your safety questionnaire, self-referral form, if applicable, and any pre-assessment questionnaire.
Where inaccurate or incomplete information affects the safety or quality of your scan, or where we would not have proceeded with the Appointment had we known the accurate information, Momentm Health accepts no liability for any resulting consequences, including inadequate or delayed clinical follow-up, except to the extent caused by our negligence.
You must notify us immediately if any of your contact details or medical information changes before your Appointment.
14. Special Pathways
14.1 Private Medical Insurance
We accept patients funded by private medical insurance. It is your responsibility to obtain any necessary pre-authorisation from your insurer before your Appointment. If your insurer requires a referral or specific documentation, please ensure this is in place before booking.
14.2 Overseas Patients
Overseas patients are welcome. You must provide the details of a responsible medical practitioner in your home country who can receive your Report and provide clinical follow-up. Neither the NHS nor any overseas public health system will fund your Appointment.
14.3 Cardio-Oncology Surveillance
Patients undergoing echocardiography for cardio-oncology surveillance, i.e. monitoring for cardiac toxicity during cancer treatment, are managed under specific clinical protocols and escalation thresholds consistent with BSE and British Heart Valve Society (BHVS) guidelines. Any significant findings will be communicated to your oncology team immediately, as treatment modification may be required.
15. Limitation of Liability
Momentm Health provides diagnostic services to a high professional standard. However, please note the following:
15.1 Diagnostic Services Only
Our services are diagnostic in nature. We do not accept liability for clinical decisions made by you, your GP, your Referrer, or any other clinician on the basis of a Report produced by Momentm Health. Clinical decision-making remains the responsibility of your treating clinician.
15.2 Outside Scope
We do not accept liability for conditions, abnormalities, or pathology that fall outside the area or modality of the examination you booked. Diagnostic imaging does not provide a comprehensive assessment of your entire body.
15.3 Excluded Losses
To the fullest extent permitted by law, we are not responsible for:
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Losses that are not a reasonably foreseeable result of our breach, losses that you could reasonably have avoided, or losses that relate to any business, trade or professional purpose; or
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Travel, accommodation, loss of earnings or similar costs incurred by you.
This exclusion does not apply to personal injury, clinical negligence, or any liability that cannot lawfully be excluded or limited.
15.4 Cap on Liability
Subject to Clause 15.5, our total liability to you in connection with any single Booking is limited to the total fees paid by you for that Booking. This cap applies only where it is lawful and fair to apply it and does not affect your rights to receive services performed with reasonable care and skill, or any other statutory rights that cannot be excluded or limited.
15.5 No Exclusion of Statutory Rights
Nothing in these Terms excludes or limits your statutory rights or our liability for:
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Death or personal injury caused by our negligence;
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Fraud or fraudulent misrepresentation; or
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Any other liability, right, or remedy which cannot lawfully be excluded or limited.
Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms.
Note: As this is a private healthcare service, we strongly recommend that you maintain your relationship with your GP and, where applicable, your specialist. Momentm Health’s diagnostic services complement, but do not replace, NHS care or ongoing specialist management.
16. Data Protection and Privacy
Momentm Health Limited is committed to protecting your personal and health data. We process your data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and our Privacy Policy, which is available at www.momentmhealth.co.uk/privacypolicy/
By booking an Appointment, you acknowledge that your personal and health data will be processed as described in our Privacy Policy. The lawful basis for processing your personal data is the performance of the contract between you and Momentm Health, and for health data, the provision of health care. Your Report will be shared with your Nominated Clinician or Referrer as set out in these Terms, and in circumstances of critical or urgent findings, with emergency services or the relevant acute hospital, where necessary to protect your safety.
You have the right to access, correct, or request deletion of your personal data, subject to any overriding legal obligations relating to retention of health records. Please contact us at info@momentmhealth.co.uk to exercise these rights.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, applicable law, or regulatory guidance. The version in force when you complete your Booking will apply to that Booking, except where a change is required by applicable law, regulatory guidance, or patient-safety requirements.
Where we need to make a material change that affects an existing Booking, we will use reasonable endeavours to notify you by email or via our website at least 14 days before the change takes effect, or as soon as reasonably practicable if the change is urgent.
If the change materially disadvantages you and is not required for legal, regulatory, or patient-safety reasons, you may cancel your Booking and receive a full refund of any Deposit or fees paid.
18. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction over any disputes arising out of or in connection with these Terms or your use of our services. Nothing in this clause affects any statutory rights that apply to you.
19. Contact Us
If you have any questions about these Terms or about your Appointment, please contact us:
Email: info@momentmhealth.co.uk
Telephone: 01223 344366
Address: 12 Northfields Prospect, Putney Bridge Road, London, England, SW18 1PE
If you have a complaint about our services, please contact us in the first instance using the contact details above. Our complaints procedure is available on request. We aim to handle complaints in line with the ISCAS Code of Practice and respond as outlined below:
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Acknowledgement within 3 working days of receipt.
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Full response or written progress update within 20 working days.
If you remain dissatisfied after we have responded to your complaint, you may refer the matter to the Independent Sector Complaints Adjudication Service (ISCAS) or, for clinical concerns, to the relevant regulatory body.
Momentm Health Limited | Patient Terms and Conditions | Version 2.0 | 29th May 2026
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